In short. Every offer is a one-time purchase at the price shown on the page, charged once. PagAmerican LLC is the Merchant of Record: it charges your card, ships the order and issues any refund. Unopened jars can be returned within 30 days of delivery, and damaged or incorrect deliveries are replaced or refunded in full.
Contents
1. Who sells the product
Honey Peak Gelatin is produced and supplied by Honey Peak Nutrition LLC, PO Box 12730, Ogden, UT 84412, United States. Purchases made through honeypeakgelatin.com are sold to you by PagAmerican LLC, which acts as the Merchant of Record. PagAmerican operates the checkout, charges your payment method, issues the receipt, handles delivery support, and processes returns and refunds. Your card or bank statement will show a descriptor referencing PagAmerican.
2. Offers and prices
All prices are in United States dollars. The price that applies to your order is the one displayed at checkout at the moment you place it. The offers currently published on the Site are:
| Offer | Quantity | Total price | Price per jar | Gummies |
|---|---|---|---|---|
| Starter | 2 jars | $158.00 | $79.00 | 60 |
| Standard | 3 jars | $207.00 | $69.00 | 90 |
| Best value | 6 jars | $294.00 | $59.00 | 180 |
Shipping within the United States is included in the prices above. Prices and availability may change at any time; changes apply only to future orders. If a pricing, stock or typographical error is identified, the affected order may be cancelled and any amount charged is refunded in full.
3. One-time purchase
Each offer is a one-time purchase for the quantity shown. Your card is charged once, when the order is processed, and no further charge is made after that. To buy more jars later you place a new order.
4. Taxes
Applicable transaction taxes are calculated, collected and remitted by PagAmerican as Merchant of Record, and are displayed at checkout before payment. Any tax imposed specifically on you as the buyer is your responsibility.
5. Payment methods
Checkout accepts the payment methods presented by PagAmerican at the time of purchase, which include major credit and debit cards. Payment must be authorized by your card issuer and accepted by PagAmerican. By submitting payment details you confirm they are accurate and that you are authorized to use the payment method.
Card data is entered and processed inside the PagAmerican checkout. Honey Peak Nutrition LLC does not receive, process or store full card numbers.
6. Order acceptance
Placing an order is an offer to buy. Orders may be accepted or declined for lawful reasons including availability, pricing errors, fraud and risk checks, quantity limits, or an address that cannot be verified. When an order is accepted, a confirmation email with the order number is sent, and the contract is formed at that moment. If an order cannot be accepted, you are notified and not charged; if a charge was already processed, it is refunded.
Orders are limited to 12 jars per customer per calendar month unless approved in advance by support.
7. Shipping
- Destinations: the 50 United States, the District of Columbia, and APO/FPO addresses. We do not currently ship internationally.
- Processing: orders are dispatched within 1–2 business days of acceptance. Orders placed on weekends or United States federal holidays are processed on the next business day.
- Transit: delivery typically takes 3–7 business days after dispatch. APO/FPO addresses may take longer.
- Cost: included in the prices shown on the Site.
- Tracking: a tracking number is emailed when the order leaves the facility. If tracking has not arrived within 3 business days of your confirmation email, contact support.
Delivery times are estimates, not guarantees. Delays caused by carriers, weather, incorrect addresses supplied at checkout, or other events outside reasonable control are not grounds for a refund of an order already delivered, though support will always help trace a shipment.
If a parcel is returned to sender because the address was incomplete or nobody was available to receive it, support will contact you to arrange a reshipment. A reshipment for an address error may incur an additional shipping cost, which will be quoted to you before it is charged.
8. Damaged, missing or incorrect deliveries
Inspect your order on arrival. If a jar arrives damaged, a seal is broken, an item is missing, or the wrong item was sent, contact support within 7 calendar days of delivery and include your order number and photographs of the parcel, the jar and the shipping label.
Confirmed cases are resolved at no cost to you, by replacement or by a full refund of the affected items, at your choice. You will not be asked to pay return shipping in these cases.
If tracking shows an order as delivered but you have not received it, report it within 7 calendar days of the delivery scan so a carrier trace can be opened.
9. Returns
Unopened jars in their original, sealed condition may be returned within 30 calendar days of delivery. Because this is an ingestible product, opened or unsealed jars cannot be returned or resold for health and safety reasons, except where the product was damaged, defective or incorrectly shipped.
To start a return, contact support with your order number and the number of unopened jars you wish to return. You will receive return instructions and a return address. Do not send a return without instructions; unannounced parcels cannot be matched to an order.
- Return shipping for a change of mind is paid by the customer, and the original shipping cost is not refunded.
- Return shipping is covered by us when the return results from damage, a defect, or an error on our side.
- Returns must be postmarked within 14 calendar days of the date return instructions are issued.
- We recommend a trackable service; we cannot refund a return that never arrives.
10. Refunds
Approved refunds are issued by PagAmerican as Merchant of Record, to the original payment method. Refunds are processed within 5 business days of the returned jars being received and inspected, or of a damage or error claim being confirmed. Your bank or card issuer may take a further 5–10 business days to post the credit to your statement.
Partial orders are refunded proportionally: the refund covers the price attributable to the returned jars in the offer purchased. Any shipping cost paid separately is refunded only when the return results from damage, a defect or an error on our side.
If a refund has not appeared 15 business days after you receive the confirmation email, contact support with your order number and we will trace it.
11. Exchanges
We do not process direct exchanges. If you want a different quantity, return the unopened jars under Section 9 and place a new order.
12. Chargebacks
If something is wrong with your order, contacting support is faster than opening a dispute, and we will work to resolve it. Filing a chargeback while a return or refund is already in progress can delay the resolution, because the funds are held by the card network until the dispute closes. Orders associated with fraudulent chargebacks may be reported to the card network and the customer may be declined for future purchases.
13. Product suitability
Honey Peak Gelatin is a dietary product intended for adults aged 18 or older. These statements have not been evaluated by the Food and Drug Administration, and this product is not intended to diagnose, treat, cure, or prevent any disease. Read the ingredient list and the caution text before ordering: the full facts panel is reproduced on the product page and printed on every jar. Pregnant or nursing mothers, children under the age of 18, and individuals with a known medical condition should consult a physician before use. Individual experiences vary and no specific outcome is promised.
14. Reviews
Any customer review published on the Site comes from a verified purchase and is published without edits to its substance. We do not write reviews, we do not buy them, and we do not offer compensation, discounts or free product in exchange for a review or for a particular rating. Reviews are removed only when they contain unlawful content, personal data, or content unrelated to the product.
15. How to reach support
For order status, delivery, returns and refunds, contact PagAmerican support through the Contact Us page on pagamerican.com.br, quoting your order number.
For questions about the product itself, the label or the ingredients:
Honey Peak Nutrition LLC
PO Box 12730, Ogden, UT 84412, United States
Email: support@honeypeakgelatin.com
Phone: +1 (801) 555-0147, Monday to Friday, 9:00 AM to 5:00 PM Mountain Time
Emails are answered within 1 business day.