In short. We collect the contact and delivery details you enter, plus basic usage data from the Site. Card numbers are entered inside the PagAmerican checkout and never reach us. We do not sell personal information. You can ask us to access, correct or delete your data at any time by writing to support@honeypeakgelatin.com.
Contents
1. Who is responsible
Honey Peak Nutrition LLC, PO Box 12730, Ogden, UT 84412, United States, is responsible for the personal information collected through honeypeakgelatin.com. Questions about this policy, or any request concerning your data, can be sent to support@honeypeakgelatin.com.
PagAmerican LLC acts as Merchant of Record for purchases and processes order and payment data under its own privacy policy, as an independent controller for that processing.
2. Information we collect
Information you give us
- Order details: full name, email address, phone number, billing address, shipping address, the offer purchased, and the order number.
- Support messages: the content of emails or forms you send us, including any information you choose to include.
- Reviews: where you submit one, the review text and the display name you provide.
Information collected automatically
- Device and usage data: IP address, browser type and version, operating system, device type, screen size, referring URL, pages viewed, time on page, and the approximate region derived from the IP address.
- Identifiers stored on your device: cookie identifiers and similar identifiers, as described in Section 5.
We do not collect government identification numbers, financial account numbers, precise geolocation, biometric data, or health records. We do not ask you to disclose any medical condition, and we ask you not to send health information to support.
3. How we use it
- To process, confirm, ship and support your order, and to communicate about it.
- To handle cancellations, returns, refunds and delivery problems.
- To answer questions sent to support.
- To detect, prevent and investigate fraud, abuse and security incidents.
- To operate, measure and improve the Site and our advertising.
- To send marketing emails where you have asked to receive them (Section 10).
- To comply with legal, tax and accounting obligations, and to establish or defend legal claims.
We do not use personal information to make decisions about you by automated means that produce legal or similarly significant effects.
4. Payment information
Card details are entered directly into the PagAmerican checkout and are processed by PagAmerican and its payment processors under PCI DSS requirements. Honey Peak Nutrition LLC never receives, processes or stores full card numbers, security codes or expiry dates. What we receive from PagAmerican is the order record: the buyer's name, contact and delivery details, the items purchased, the amount, and the payment status.
5. Cookies and similar technologies
The Site uses a small number of cookies and similar identifiers:
- Strictly necessary: keep the Site working, remember your cookie choices, and protect against abuse. These cannot be switched off.
- Analytics: tell us which pages are visited and how the Site performs, in aggregate.
- Advertising: measure whether an advertisement led to a visit or a purchase, and limit repeated advertisements.
You can block or delete cookies through your browser settings. Blocking strictly necessary cookies may prevent parts of the Site from working. Where a browser sends a Global Privacy Control signal, we treat it as a request to opt out of targeted advertising and any sharing of personal information for that purpose.
6. Advertising and measurement
We advertise on third-party platforms and use their measurement tools to understand which campaigns lead to visits and purchases. These tools may receive a device or cookie identifier, the pages viewed, and an event indicating that a purchase occurred, together with a hashed version of the email address supplied at checkout where that matching is used. They do not receive card data, and they do not receive any information about health conditions.
We do not sell personal information, and we do not share it for cross-context behavioral advertising outside the measurement described in this section.
7. Who we share it with
- PagAmerican LLC — as Merchant of Record, for payment processing, invoicing, tax handling, delivery support, returns and refunds.
- Fulfillment and shipping partners — name, address and phone number, only to pack and deliver the order.
- Email and support providers — to send order confirmations, tracking notices and support replies.
- Analytics and advertising platforms — as described in Sections 5 and 6.
- Professional advisers — accountants and lawyers, under confidentiality obligations.
- Authorities — where disclosure is required by law, court order or lawful request, or to protect rights, safety or property.
- A successor entity — in a merger, acquisition or sale of assets, in which case this policy continues to apply until the successor publishes its own.
Service providers may use personal information only to perform services for us, under written contract.
8. How long we keep it
- Order records: 7 years from the order date, to meet tax and accounting requirements.
- Support correspondence: 3 years from the last message in the thread.
- Marketing contacts: until you unsubscribe, and up to 24 months of inactivity thereafter.
- Analytics and advertising identifiers: up to 14 months.
- Fraud and security logs: up to 24 months.
When a retention period ends, the information is deleted or irreversibly anonymized.
9. Your rights
Depending on the state in which you live, you may have the right to: know what personal information we hold and how it is used; access a copy of it; correct inaccuracies; request deletion; opt out of targeted advertising, sale, or profiling; and not be discriminated against for exercising these rights. Residents of California, Colorado, Connecticut, Utah, Virginia, Texas, Oregon and other states with comprehensive privacy laws have these rights under the applicable state statute.
To make a request, email support@honeypeakgelatin.com with the subject “Privacy request” and tell us what you want us to do. We verify the request by matching the email address and order details on file, and respond within 45 calendar days, extendable once by a further 45 days where the request is complex, in which case we notify you. An authorized agent may act on your behalf with written permission that we can verify.
If we decline a request, we explain why, and you may appeal by replying to that message with the subject “Privacy appeal.” Appeals are answered within 45 calendar days.
Note that we cannot delete records we are required to keep for tax or legal reasons until the applicable retention period ends.
10. Marketing emails
Transactional messages — order confirmations, tracking notices, support replies — are sent for every order and are not marketing. Marketing emails are sent only to people who ask for them, and every one carries an unsubscribe link that takes effect within 10 business days. Unsubscribing from marketing does not stop transactional messages about an active order.
11. Security
The Site is served over HTTPS. Access to order records is limited to staff who need it, protected by unique accounts and multi-factor authentication, and reviewed periodically. Service providers are selected on the basis of their security practices and are bound by contract. No method of transmission or storage is completely secure, so we cannot guarantee absolute security; if a breach affecting your personal information occurs, we will notify you and the relevant authorities as required by law.
12. Children
The Site and the product are intended for adults aged 18 or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, write to support@honeypeakgelatin.com and we will delete it.
13. International transfers
We sell and ship only within the United States, and personal information is stored on servers located in the United States. Some service providers may process limited data from other countries; where that happens, the transfer is covered by contractual protections appropriate to the destination.
14. Changes to this policy
This policy may be updated to reflect changes in our practices or in the law. The current version is always published on this page with its effective date. Material changes are announced on the Site and, where we hold your email address for marketing, by email. Continued use of the Site after a change takes effect means you accept the updated policy.
15. Contact and complaints
Honey Peak Nutrition LLC
PO Box 12730, Ogden, UT 84412, United States
Email: support@honeypeakgelatin.com
Phone: +1 (801) 555-0147, Monday to Friday, 9:00 AM to 5:00 PM Mountain Time
If you are not satisfied with our response, you may complain to your state Attorney General's office.